Microsoft CRM Houston

E-mail Router Configuration Manager

The E-mail Router Configuration Manager is a separate tool that you use to configure the E-mail Router. The E-mail Router Configuration Manager is installed with the E-mail Router and can be run after the E-mail Router Setup is completed.

The E-mail Router has several options. Before you run the E-mail Router Configuration Manager, you should determine how you want to deploy these options.

• Incoming Configuration. The E-mail Router supports Exchange Server 2003, Exchange Server 2007, or POP3 e-mail systems for incoming e-mail messages.
• Outgoing Configuration. Microsoft Dynamics CRM supports only SMTP e-mail systems for outgoing e-mail messages.
• Mailbox Monitoring Type. The following two mailbox types can be configured:
  • Forward Mailbox. If you select Forward Mailbox when you run the E-mail Router Configuration Manager, a single mailbox will be used by E-mail Router to process e-mail messages. Then, for each Microsoft Dynamics CRM user or queue that will receive e-mail messages, a rule must be created for the user, or queue, by running the Rule Deployment Wizard.
  • Individual Mailboxes. If your e-mail system does not allow rules, where an e-mail message can be forwarded as an attachment, you must select Individual Mailbox Monitoring. Notice that, if you are using Exchange Server, we recommend that you use Forward Mailbox Monitoring.

Configuration Profiles
The E-mail Router Configuration Manager helps you configure E-mail Routher configuratoin profiles, associate existing deployments to the Microsft Cynamics CRM E-mail Router, and manage incoming and outgoing e-mail confugrations for users and queues. You can also use the E-mail router Configuration Manager to assciate a foward mailbox with an incoming E-mail Router configuration profile.

Deployments
Specify the Microsoft Dynamics CRM Deplyment to associate with an incoming or outgoing E-mail Router configuration profile. When you create a deployment, you must specify the type of authentication methosd and account credentials to use to connect to the Microsofty dynamics CRM server.

Users, Queues, and Foward Mailboxes
Manage users, queues, and foward mailboxes for an existing deployment. Select the CRM Deployment and click the Load Data button. The botton section will display users and queues in one tab, and foward mailboxes in another. Here you can modify users and queues along with foward mailboxes.